Shopping During These COVID-19 Times
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Shortages in the bike industry are making it difficult to offer a good stock of bikes at this time. Please note that we have over 1 year's worth of bikes on back-order with our suppliers! We are given estimated dates of arrival on our orders weekly and can advise you when we expect the bike or bikes that you are interested in and will be glad to contact you when it arrives. Many of our customers are choosing to make a commitment to purchase a bike now (with a down payment) so that they will have a bike for next spring. We are sorry, but due to the current climate, we encourage you to do likewise.
How To Shop For A Bike On Our On-Line Store
Our catalog currently shows all bikes that are either IN STOCK or on order with our suppliers (BACKORDERED). If a bike that you would like shows neither, then please call us. Please also call us if you would like to know the date that your bike will become available.
You are able to order any of our bikes on-line with us. We will contact you for pick-up (or local delivery), or, if the bike is not yet in stock, we will mark that bike specifically for you.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team. Please check the hours at the top of our pages before visiting or order your gear online at any time of the day.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today or stop by with your bike.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. Our return policies will ensure that you can shop with confidence. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone! Also, please read the section How To Shop For A Bike On Our On-Line Store above
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 2-5 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: Yes. We are able to ship or deliver many bikes if you live within 10 miles of our stores. Nearly all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home